New Patient Coordinator – San Francisco, CA

Laurel Fertility Care is looking for a full time New Patient Coordinator for our San Francisco office location. Our practice environment is very fast paced and patient satisfaction is our #1 goal! This is an opportunity to be involved with an extraordinarily committed and caring staff.

Posistion Summary:

As the New Patient coordinator, you will be the main point of contact in our office for all new patients. Excellent customer service and communication skills are critical, as you will be in charge of creating a warm and welcoming environment, ensuring a smooth transition from potential patient to existing patient.

Main Responsibilities:

  • Handle all incoming phone calls for New Patient visits
  • Answer New Patient inquiries about the practice, clinical services, and financial services
  • Schedule New Patient consultation appointments
  • Obtain and verify insurance benefit information and review cost information prior to appointment time
  • Assess New Patient information needs and distribute information packets to new patients
  • Ensure all New Patient and partner information is successfully documented in EMR system
  • Track New Patient inquiry conversions on a monthly basis 
  • Other duties as needed

Education and Experience:

  • High School Diploma, some college
  • Speak, read and write Spanish
  • Minimum two years sales experience required
  • Knowledge of medical software is a plus
  • Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.)
  • Ability to work as part of a multi disciplinary team
  • Ability to communicate accurately and concisely
  • Excellent interpersonal skills
  • Ability to demonstrate good judgment and to remain calm in difficult situations
  • Demonstrated expertise in continuous quality improvement, customer service, and team building

Job Type: Full-time

New Patient Coordinator - San Francisco, CA

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